FAQs

  1. Do I have to register on VivaceVenus.com in order to make a purchase?

    In short, No however why would our dear clients want to deprive themself from all our perks? to mention some
    -express checkout
    -order status/instant updates
    -order history
    -start a return
    -update your account information and password.

  1. How do I place an order on VivaceVenus.com?

    to shop with us just visit type www.vivacevenus.com in your preferred web browser and surf through our vast variety of authentic goodies. once you find an item that catches your eyes add it to your shopping cart! Please Please don't forget to check the size/color and quantity before hitting the add to shopping card button! the item will soon be at its new forever home!

  1. How to use a promotion code?

    upon clicking on the checkout your website will be directed to the view shopping cart page please enter your valuable code in the designated field and your total will be adjusted automatically! its as simple as that!

  1. When will I recieve my order?

    Please rest assure you will be receiving your item as soon as possible, your precious items will be sent to your address with the most prestigious reputable mail providers (mainly DHL - UPS) all the items will be sent directly from the warehouse in Italy to your closet and for a limited time vivacevenus.com will cover all shipping cost to you Ps the promotion covers shipping fee to you, buyer will cover any returns.

  1. How long does it take till I receive my order?

    All orders will be processed same working day, and usually take 4-8 working days to reach their final destination, sadly VivaceVenus.com does not have any control over your local customers thus your package might take some additional time.

  1. Is does the final price include my local customs/fees

    Sadly VivaceVenus.com does not cover your local customs for the time being please keep visiting our website for future updates, currently all import/customer fees are the responsibility of the buyer.

  1. Can I track my order?

    Sure, once your order is processed, you will receive an order confirmation email containing a link and a tracking number, please allow 24 hours for the tracking number to be activated

  1. Can I return my order?

    Your purchase is covered by VivaceVenus.com 14-day return policy, you have 14 days from receipt of the order to request a return,
    however, buyer will cover the return charges (charges vary depending on your location and will be deducted from the total refund)
    In order to be eligible for a return the item must be in the same condition you received it in (unworn/unused with tags and in its original packaging in addition to your proof of purchase. 
    to initiate a return you are kindly requested to contact us at info@VivaceVenus.com once your request is accepted you will receive a return shipping label and the return instructions including how and where to send the package, items sent back without prior approval will not be accepted.

  1. I received a wrong/damaged item, what should I do?

    Please inspect your purchase upon receipt, if you received a wrong item/defective please contact us immediately at info@VivaceVenus.com we will get back to you within 24 hours.

  1. What is the policy on non-returnable items, and are there any exceptions to this rule?

    Several types of items are exempt from being returned. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. For this reason, Panties, Thongs, Underwear etc are non-returnable in addition to sale items and gift cards. if you have any questions regarding a return, please contact us at info@VivaceVenus.com

  1. What is the process for exchanging an item, and are there any conditions or restrictions that need to be met in order to make an exchange?

    First you need to return the item (after obtaining an approval and receiving the necessary instructions), then the item will be inspected by our team. upon confirmation that the item is in it's original state. We will initiate the refund process after deduction of the return fees