We've got your back
- One delivery fee to most locations (check our Orders & Delivery page)
- Free returns within 14 days (excludes final sale, customised pieces and face masks).
Order Processing Time
We strive to process your orders as quickly as possible. Most orders will be processed within 1-3 business days from the date of purchase. please note that order processing may take longer during peak seasons or holidays.
Shipping Delivery Time:
We ship from multiple warehouses located in Milan, Italy to the USA and Worldwide.
Our standard delivery time is 3-7 working days from the time an order is placed.
At times, the delivery time is extended by another business day or two due to situations that are out of our hands such as 3rd party carrier not turning up on the scheduled pick-up day or some unexpected delay at the carrier’s terminal after they collect the order. In such events, one of our operators will reach out to the customer as soon as possible to inform him regarding an expected delay and will provide the revised ETA.
Shipping charges will be calculated at checkout
VivaceVenus standard Shipping Carriers include- DHL -UPS
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours from the time an order is shipped out of our warehouse.
