Return & Refund Policy

We want you to love your Vivace Venus sleepwear. If you're not completely satisfied, we accept returns within 30 days of delivery.

Return Eligibility

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in their original packaging
• Proof of purchase (order number) is required

Non-Returnable Items

• Intimate apparel worn without original tags
• Items damaged due to improper care
• Final sale or clearance items (if applicable)

How to Initiate a Return

1. Email info@vivacevenus.com with your order number and the item(s) you wish to return
2. We will respond within 24 hours with return instructions and the return address
3. Package your items securely with all original tags and packaging
4. Ship the package using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service for your return.

Refund Processing

Once we receive and inspect your returned items, we will process your refund within 3-5 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3-7 business days for the refund to appear on your statement.

Exchanges

If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Contact

For return questions, email info@vivacevenus.com or call +1 (571) 291-4960.